Shipping Range:
We provide shipping services to most locations nationwide, as well as some international countries through many reputable shipping partners such as: Viettelpost, VNpost, GHN, GHTK, BEST, DHL, FedEx , UPS, TNT, Helen Express, NTX Express, INTERONE Logistics…
Delivery time
Delivery time within the province ranges from 6-48 hours from the time of order confirmation with the customer.
Delivery time in provinces and cities will depend on each customer’s address. The order processing department will notify the customer specifically (On average about 2 – 5 working days).
In case customers need EXPRESS shipping, please talk to the sales staff who will give specific advice.
In special cases, please contact hotline (+1) 327 890 790
Note: During peak times (holidays, New Year), or depending on some objective conditions (such as natural disasters, vehicle breakdown, etc.), we cannot deliver immediately so we will negotiate a time. Specific delivery to customers.
Transport fee
Shipping costs will depend on the geographical location of the address where you receive the goods, calculated based on the current price list of affiliated shipping units.
Delivery Confirmation
Once a customer’s order has been shipped, the customer will receive a delivery confirmation email with shipping information so the customer can track the status of their delivery.
Responsibility of the shipping unit for the transported goods
The shipping service will be responsible for the goods and risks such as loss or damage of the goods during the transportation process to the customer.
The customer is responsible for inspecting the goods upon receipt. When you discover that the goods are damaged, scratched, broken, dented, or have a wrong design compared to the goods ordered, sign to confirm the condition of the goods with the delivery staff and notify us immediately for resolution. decided.
After the customer has signed to receive the goods without making notes or comments on the goods, it means it is accepted and considered complete, we will not be responsible for return requests due to damage or scratches. scratched, broken, distorted, wrong goods, etc. later.
If the shipping service is designated by the customer or asked by relatives or friends to help move the goods, the customer will be responsible for the goods and risks such as loss or damage of the goods during the transportation process. In this case, the customer will be responsible for charges and related losses.
Responsibility of the shipping unit for providing goods documents during the delivery process
To serve the freight process of the shipping unit, ShoesMe Store fashion and health Co., Ltd. commits to always include in each package: Sales invoice and related documents proving that the product belongs to distribution authority. Company’s legality.
Therefore, during the transportation process, delivery staff can present the above documents to prove the origin of the goods if requested by competent authorities.
Customer support
If you have any questions or concerns about shipping policies or your order, please contact our customer service department on (+1) 327 890 790. We will be happy to answer support.
We hope that our shipping policy will help customers have the easiest and most convenient online shopping experience.