Article 1: Resolution mechanism
All complaints from Customers are resolved on the basis of negotiation. In case the desired agreement cannot be reached, either party has the right to bring the case to a competent state agency for resolution.
In case of an incident due to shoesme.store’s error, we will immediately apply the necessary measures to ensure customers’ rights.
Article 2: Method of submitting complaints
Customers can submit complaints to request ShoesMe Store fashion and health Co., Ltd. to resolve in the following ways:
* Method 1: Call our hotline: (+1) 327 890 790
* Method 2: Send email to: contact@shoesme.store
* Method 3: Go directly to the address: 1427 Homer Rd NW, Homer, OH 43027, US
Article 3: Implementation order
Step 1: Submit a complaint
Customers send complaints about services or benefits that are not fully guaranteed to ShoesMe Store fashion and health Co., Ltd. through the methods specified above.
Step 2: Receive and process complaints
ShoesMe Store fashion and health Co., Ltd will receive customer complaints and verify information.
Step 3: Feedback to customers
ShoesMe Store fashion and health Co., Ltd will respond to the results of complaint handling to customers within 03 working days from the date the verification and information processing is completed.
ShoesMe Store fashion and health Co., Ltd will try to verify information and resolve complaints quickly and promptly to ensure the rights of customers. In case it is beyond the Center’s ability and authority, we will request the Customer to take the case to a competent state agency for resolution according to law.